winzer Privacy Policy — How Your Personal Data Is Handled on Our Philippines Platform

When you register for an account on thewinzer platform, we collect the personal information you provide during the registration process, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with applicable regulations governing online entertainment platforms operating in the Philippines. We may also collect a government-issued identification document when you request a withdrawal or when our compliance team requires additional verification of your account. Beyond registration data, we collect information about how you use the platform — including your betting and gaming activity, transaction history, device type, browser, IP address, and session timestamps. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino members. You are not required to provide more information than is necessary for the purpose for which it is collected, and we will always tell you why a particular piece of information is being requested.

We may also collect information when you contact our support team, respond to a survey, or participate in a promotion. Any communication you send to us — whether by email or through an in-platform message — may be retained for quality assurance, dispute resolution, and regulatory compliance purposes. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless you voluntarily provide it in the course of a support interaction, and even then it is handled with the highest level of care and used only for the purpose for which it was shared.

The personal information we collect is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity, and ensure that the platform remains compliant with applicable Philippine laws and regulations. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — and these communications are considered part of the service rather than optional marketing. Your activity data is used to personalise your experience on the platform, including surfacing game categories and promotions that are relevant to your preferences and history on the site.

We also use your information to detect and prevent fraud, money laundering, and other prohibited activities, which is a legal obligation for platforms operating in the Philippines. Aggregated and anonymised data — where no individual member can be identified — may be used for internal analytics, product development, and reporting purposes. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about new features, bonuses, or events on the platform; you can withdraw this consent at any time by updating your notification preferences in your account settings or by contacting our support team directly.

winzer does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification providers, and cloud infrastructure partners — but these parties are contractually required to handle your data only for the specific purpose for which it was shared and in accordance with applicable data protection standards. All third-party service providers we work with are assessed for their data security practices before any sharing arrangement is established.

We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so, or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of the platform, its members, or the public. In the event that the platform undergoes a business restructuring, merger, or acquisition, your personal information may be transferred to the successor entity as part of that transaction, and you will be notified of any such change in advance where it is practicable to do so.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including those relating to anti-money laundering, taxation, and gaming compliance. In practice, this means that account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following the closure or deactivation of an account. This retention period ensures that we can respond to regulatory inquiries, resolve disputes, and meet our legal obligations even after a member has stopped using the platform.

Where personal information is no longer required for any legal, regulatory, or operational purpose, we take reasonable steps to securely delete or anonymise it so that it can no longer be linked to an individual. If you request the deletion of your account and there is no outstanding legal or regulatory reason to retain your data, we will process your request within a reasonable timeframe and confirm when the deletion has been completed. Please note that some residual data may remain in backup systems for a limited period following deletion, but this data is not actively processed and will be purged in the normal course of our backup rotation schedule.

As a member based in the Philippines, you have rights over your personal information under the Data Privacy Act of 2012 and its implementing rules and regulations. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, the right to correct any inaccurate or outdated information, and the right to request the deletion of your data where there is no longer a lawful basis for retaining it. You also have the right to object to the processing of your personal information in certain circumstances, and the right to lodge a complaint with the National Privacy Commission if you believe your rights have been violated.

To exercise any of these rights, you can contact our support team using the email address listed in the footer of this page. We will acknowledge your request promptly and aim to respond in full within thirty calendar days, though complex requests may take longer and we will keep you informed of the progress. We may need to verify your identity before processing a data access or deletion request to ensure that we are responding to the correct account holder and not disclosing information to an unauthorised party. There is no charge for making a reasonable data rights request, and we will never penalise you for exercising your rights under applicable law.

The winzer platform uses cookies and similar tracking technologies to ensure that the site functions correctly, to remember your preferences, and to analyse how members navigate and use the platform. Essential cookies are required for the platform to operate — for example, to keep you logged in during a session — and cannot be disabled without affecting your ability to use the service. Functional cookies remember choices you have made, such as your preferred language or display settings, so that you do not need to re-enter them each time you visit. Analytical cookies help us understand which parts of the platform are most used and where members encounter difficulties, allowing us to make targeted improvements to the experience.

We do not use cookies to serve third-party advertising or to track your activity across other websites for commercial profiling purposes. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies at any time. Please be aware that disabling certain categories of cookies may affect the functionality of the platform and could prevent some features from working as intended. For more information about the specific cookies in use and how to manage them, please contact our support team.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, updates to applicable Philippine laws and regulations, or improvements to the platform. When material changes are made, we will notify registered members via the contact details associated with their account and publish the revised policy on this page with an updated effective date. Your continued use of the platform after the effective date of any revision constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact our support team to request account closure.

We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. If you have any questions about this Privacy Policy or about how your data is processed, the FAQ page is a helpful starting point, and our support team is available to assist you further. Your trust is important to us, and we are committed to handling your personal information with transparency, care, and full respect for your rights as a member in the Philippines.